COVID-19 cancellation policy

Dear guests,

with regard to the COVID-19 pandemic, we have been adapting our cancellation policy and offering maximum flexibility to change dates of stay during these demanding times, because our guests come first.

  • for individual reservations with a date of arrival until 30.06.2020, changes are possible according to the current rates of the new date of stay or cancellation free of charge up to 24 hours before arrival.
  • for existing or new individual reservations with a date of arrival after 30.06.2020, changes are possible according to the current rates of the new date of stay or cancellation free of charge up to 7 days before arrival.
  • for existing or new individual reservations which include early booking discount, changes are possible according to the current rates of the new date of stay with the right to withhold a early booking discount.
  • the new date of stay can be changed until 30.03.2021 according to room availability.

Guests who made reservations via online travel agents or third-party travel professionals are advised to contact them directly for information on their policies